FAQs

  • How do I log into my account if I have forgotten my password?

    If you have forgotten your password then Click 'log in' in top menu and then choose 'forgotten your password'.

    You must have access to the account email as the password reset link will be sent here.

    If you don't have access to the email because it has changed then contact us to let us know and we will update your account.

  • I can log into my account but I can't make an order?

    If you are a dealer and order on account, you can view orders here and see if any are still awaiting payment.

    Any unpaid orders here can be paid for and this should take your account off hold.

    If you have paid for all orders and still on hold then contact us to let us know.

  • What is a CICode?
    The CICode is a 5 digit alphanumerical code asigned by Jaguar Land Rover to all dealerships
  • Why do I have to pay for shortages?

    You can find this document on TOPIx. Once you have entered your vehicle details, go to Document > Retailer and Standards > Warranty Manual > Global Warranty Compliance and Procedures Manual.

    In the Appendix at the end of the document (Section Z) is a list of warranty codes. There are different codes for misbuilds or shortages, depending if you have a literature pack missing (shortage), or incorrect (misbuild). Please use this manual to lookup your code as they can change.

    TOPIx Jaguar

  • Costs for shortages?
    Costs for shortages can be claimed back via warranty after payment. If making payment by cheque can you please print off and attach a copy of the invoice with the invoice number written on the back.

    Cheques should be made payable to Elanders Ltd and posted to the address on the invoice.
  • How to I settle outstanding payment?
    Details on payment information can be found at the bottom of your invoice.
  • The literature I want is not available. What now?
    Please contact us
  • Why can't I order a shortage at the same time as a replacement?
    Shortages require a valid VIN number which can only be used once. This must then tie to an individual invoice number. If you attempt to add a shortage with a replacement already in your basket, the replacement will be automatically removed first.
  • Account Queries

    Should for any reason your account be placed on hold or you are unable to order via the website, please visit the Contact Us page.

    You can check the status of your account by viewing the My Account section under Orders, Track Orders.

  • Order Queries

    Should for any reason your account be placed on hold or you are unable to order via the website, please use visit the Contact Us page.

    You can check the status of your orders by viewing the My Account section under Orders, Track Orders.

  • Where can I view my account and any outstanding invoices?
  • Can I print copies of my invoices?